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On average it should take 10 minutes to boil 500ml (17 oz) of water. To test the Multo® fill the mixing bowl with 500ml (17 oz) of water at room temperature and use the Manual mode to boil the water for 10 minutes in 265°F at speed 1.
If the water didn't boil, please let CS know via email support@cookingpal.com or call (866) 548-3092.
